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As you provide answers to commonly asked questions, response sets are automatically generated.
Behind the scenes, our award-winning language processor learns to match questions with the relevant keywords you have provided.
Every time a customer submits a question when you’re not there, Chatra stores their email to use in your future marketing efforts.
In fact, 72% of consumers prefer to receive communication via email. Over 68% of shopping carts never make it to check out.
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Use them to collect actionable feedback, build your email list, identify common problems and get a deeper understanding of what your customers really want. Lots of my customers are using it to get in touch with a “quick question” that may not have otherwise been emailed.With Chatra, you get a consistent experience on all platforms and can access useful features like lead/visitor profiles, notes and saved replies. The first weekend we had this installed, it proved its usefulness. a customer that has been stuck on the checkout page for over 2 minutes will be asked if they need live assistance. Easy to use and integrates well with the Mac desktop application. I’ve been using the Chatra app for about a month and I’ve been incredibly impressed.You can switch in an instant — start a conversation in your browser then grab your i Phone to continue on the go. Terrific options for when/where you want the chat window to pop up so as not to drive your customers away, but help them when they may be “on the fence” or need assistance (like that all-important check out page.) Also, options for personalized messages, design, etc. Chatra is helping me punch above my weight in sales and marketing by engaging website visitors in a whole new way.Email is still the best lead nurturing channel out there. An auto-message like “Hey, can we help you with anything?” could be the difference between a long lasting relationship and a lost opportunity.